Senior Account Manager

Account & Project Management · Baltimore, Maryland
Department Account & Project Management
Employment Type Full-Time
Minimum Experience Mid-level

Mission Account Managers are motivated go-getters, keen listeners, multi-tasking chameleons, and strong client advocates. In this role, you'll lead the overall planning and strategy for multiple clients. You'll need to guide high-level brand goals throughout multiple stages of project development while also keeping an eye on timeline and budget. We need you to get deep into the strategic positioning of a brand and be able to translate that vision for internal teams working on everything from web development to brand video executions. You'll be expected to lead—and contribute to—our robust branding, web, and marketing processes, gain valuable insights by working with clients, and work closely with all creative roles in our agency. Most important, you'll be a trusted confidant to clients and a reliable true north to our internal teams. If you're a natural leader with a hearty appetite for collaboration and a desire to show off your marketing strategy chops, this is the position for you. 


Primary Responsibilities


  • Lead the conception and creation of clients' brand strategy based on target audience insights and marketing trends
  • Facilitate brand workshops with clients to assess their current brand goals and collaborate on future opportunities
  • Meet with clients and internal teams to strategize around specific marketing campaign efforts
  • Lead the research, development, and communication around multichannel marketing campaigns
  • Work directly with digital marketing team members to review overall campaign success and identify areas of improvement
  • Author creative briefs based on insights from the client, research, and internal teams to articulate the foundational strategy for every deliverable
  • Lead efforts, in collaboration with Account Principals, Associate Directors, and Project Managers to ensure that the project details are clear and defined
  • Develop strong relationships with key clients, rooted in mutual trust and respect
  • Utilize project management system daily to define and monitor project scope, goals, tasks, timelines, and resources
  • Assist with prioritizing projects on a weekly basis with the account, project management teams, and department directors
  • Communicate weekly with the client on project status updates
  • Other duties as assigned


Education & Experience


  • 5+ years of agency experience as an Account Manager or similar strategic role
  • Experience with brand development with a focus on foundational brand strategy and brand architecture work
  • Knowledge of the general principles, best practices, and tools of marketing
  • Experience with traditional/digital marketing projects and digital development
  • Experience of both theoretical and practical aspects of project management
  • BA or BS in Marketing, Communications or related area


Other Requirements


  • Ability to strategize and proactively plan toward goals
  • Critical thinking and problem solving
  • Planning and organizational skills, and ability to prioritize
  • Passion for accuracy
  • Determination to adhere to schedules
  • Excellent written and verbal communication skills
  • Ability to build client and internal staff relationships
  • Leadership skills to guide teams through a project
  • Conflict management skills
  • Adaptability
  • Love of multi-tasking

Thank You

Your application was submitted successfully.

  • Location
    Baltimore, Maryland
  • Department
    Account & Project Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level